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Capture audio recording for supervision and review
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Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations.

Seamless integration into market-leading CRM, compliance archiving, AI and analytics platforms helps support regulatory compliance and enables you to gain more insight from the conversations taking place in your organisation.

Use this rich insight to address security and fraud,  support quality assurance, enhance employee engagement and customer experience.

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Audio recording for supervision and review

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Enhanced Audio Capture

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Audio can be captured and transcribed from over 55 platforms, ensuring you get the fullest picture, every time.

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Valuable Data

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With speech transcribed to text, everyday conversations are turned into valuable data that is easily accessible and auditable.

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Easy Export

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Transcribed audio files can be easily uploaded into a data warehouse or analytics engine, making it easy to search and analyse all your data in one place.

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Key features

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Single Point of Capture

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Capture all voice communications from legacy and new telephony systems – all from a single application stack.

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Powerful Search

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Fast, efficient, and powerful Search capabilities allow you to deep-dive into your data using multiple metadata criteria.

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Secure Storage & Smart Replay

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Our integrated media players allow quick replay and fine media control for dexterous playback. We provide storage solutions that are fully compliant with all principal global guidelines alongside AES 256 bit encryption to meet your data retention and security policies.

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How it can help

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• Improve quality of service while reducing operational costs by capturing and analysing customer and workforce conversations.
• Gain operational efficiencies by analyse voice for compliance, workforce optimisation.
• Supervise & monitor the communication channels for compliance & conduct risk automation.
• Support incident reconstruction & audit.
• Improve product design by understanding by learning from customer feedback.
• Incident & breach management.

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SEE HOW
IT WORKS!

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Interested in learning about how conduct risk analytics work on the Cognitive View platform?
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SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

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