How Our AI Works

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Using speech recognition, deep learning, and semantic analysis, we’ve built the world’s leading AI platform for modern compliance & operations teams.
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We’re turning AI into a compliance expert

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Speech Recognition

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We extract information from your unstructured customer communications data.

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Deep Learning

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We see patterns and solve complex problems from high volumes of data.

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Semantic Analysis

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We make sense of your information in the context of your business.

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How it works

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It starts with data.

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We integrate with your customer communication channels, including contact centers, messaging systems, remote work communication, to monitor the voice and text-based data.

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Understand data

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We extract all words spoken, their intent and assign contextual meaning to them as a human would.

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Verify data

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We cross-check your conversations against a set of out-of-box policies, regulations to uncover compliance failures, conduct risk patterns, customer experience, agent performance, fraudulent activities.

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Assess risk

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We assign a risk score to every event. This automated review allows you only to examine high-risk flagged events with a manual review. This automation keeps your team focused on incidents and breaches that matter and lets you audit more spend with your existing reviewers.

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Learn

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Our AI learns over time from your data, actions, and supervisor feedback. This means that you get the benefit of historical intelligence coupled with specific learnings from your environment.

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How it can help

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Improve quality of service while reducing operational costs by capturing and analysing customer and workforce conversations.
Gain operational efficiencies by analyse voice for compliance, workforce optimisation.
Supervise & monitor the communication channels for compliance & conduct risk automation.
Support incident reconstruction & audit.
Improve product design by understanding by learning from customer feedback.
Incident & breach management.

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SEE HOW
IT WORKS!

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Interested in learning about how conduct risk analytics work on the Cognitive View platform?
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SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

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We’re turning AI into a compliance expert

How it works

How it can help

SEE HOW IT WORKS!

SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

SEE HOW
IT WORKS!