Conduct Risk Management

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and mitigate poor conduct to restore trust, reduce penalties and remediation cost
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State-of-the-art features at your fingertips
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Understand changing Regulations
Identify Obligations
Manage Obligations and Related Controls
Built-in Regulatory Libraries

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Poor conduct outcomes can arise when product design, marketing, sales, and advice, as well as post-sale practices, are driven by concerns about

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“What will sell the most”

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rather than what customer needs and what is most suitable for their needs

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“Is this right for them?”

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Conduct Surveillance is a next-generation surveillance solution that organizations can use to identify manipulation, collusion, improper sales practice, and unethical practices.
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BENEFITS

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Improve organizational culture

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Reduce risk of reputational damage

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Improve Customer Experience

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Avoid regulatory fines

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ARTIFACTS

We support the following Artifacts for conduct analysis
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Call Centre

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Chatbot

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Digital & Paper-based forms

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Email

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Key Features

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Conflict of Interest

Helps you to identify and prevent conflict of interest at various control points

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Process Adherence

Automate risk and compliance processes and procedures. Prebuilt obligation libraries for many standard processes including Insurance sales process

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Deceptive Conduct Analysis

Ensures individuals and leadership are responsible and accountable for deceptive conduct

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Service Obligation

Turn your traditional QA function into an Insights hub that provides agent level, business level, operational level, and customer level insights.

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Legal Obligation

Align with Regulatory directives in combating conduct risk and safeguarding customer interests, while restoring public faith.

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OTHER KEY FEATURES

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Cutomer Experience Analysis

Customer sentiment & tone analysis
Customer churn measurement
Complaints
Improve the NPS score

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Quality Assurance

Communication Surveillance
Quality Control
Evaluation of Sales Effectiveness
Automated Call Scoring

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Risk & Compliance

Obligation Life Cycle Management
Compliance Automation
Incident & Breach Register
Conduct Risk Evaluation

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Integration

SalesForce
ServiceNow
GRC
Contact Center

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SEE HOW
IT WORKS!

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Interested in learning about how conduct risk analytics work on the Cognitive View platform?
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SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

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Understand changing Regulations

Identify Obligations

Manage Obligations and Related Controls

Built-in Regulatory Libraries

Poor conduct outcomes can arise when product design, marketing, sales, and advice, as well as post-sale practices, are driven by concerns about

“What will sell the most”

rather than what customer needs and what is most suitable for their needs

“Is this right for them?”

BENEFITS

ARTIFACTS

Call Centre

Chatbot

Digital & Paper-based forms

Email

Key Features

Conflict of Interest

Process Adherence

Deceptive Conduct Analysis

Service Obligation

Legal Obligation

OTHER KEY FEATURES

Cutomer Experience Analysis

Quality Assurance

Risk & Compliance

Integration

SEE HOW IT WORKS!

SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

SEE HOW
IT WORKS!