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aligning product, customer, and value
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Monitor customer communication channels to support a customer centric approach and product governance requirements.

Conduct due diligence and audit for the distribution channels to collect and analyse customer centric information at sufficient intervals to understand a variety of patterns including customer experience, target market fit, customer feedback and complaints.

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Download the white paper to know more about Cognitive View’s Claims Handling assessment

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Monitor distribution channels to support product design & distribution compliance objectives

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Product distribution oversight & governance

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Monitor target market distribution condition requirements & review triggers

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Record keeping for significant dealings

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Key features

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Policies & Obligations

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Policies and obligations to meet your RG 274 obligations and product governance requirements

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Control Automation

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Control monitoring for product distribution channel

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Reporting

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Record keeping and reporting

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How Cognitive View will help

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Monitor customer feedback

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Audit tools for product issuer to review triggers

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Record keeping to support compliance

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Choice architecture & customer need review

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Identify the nature of customer concerns and complaints

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Risk-based supervision & mitigation to align with TMD

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Incident & breach management to support significant dealings reporting

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Identification of customer vulnerability

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Learn from AFCA’s historical dispute information to improve product design and distribution

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Learning from dispute trends related to product design and distribution

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How AFCA made decisions in 2020 for insufficient product information issue

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AFCA’s dispute information can provide great insights during product design and distribution 

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Understanding complaint trends related to disclosure and instructions not met

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Learn from the nature of complaints and trends in the respective financial product category

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Learn from top compliance failure reason in the  respective financial product category

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How AFCA Insights will help

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Learn

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from historical disputes & risk insights

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Review

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operational model & compliance gaps

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Enhance

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automate process & control monitoring

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Predict

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customer concerns and complaints

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How can we help

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• Policies & guidelines to drive an efficient, fair, and compliant claims process
• Police governance & change management
• Supervise & monitor the communication channels for compliance & conduct risk automation
• Call recording & archiving for audit
• Risk-based supervision & predictive analytics
• Incident & breach management
• Resolve claim-related disputes & support complex claims by learning from disputes lodged at AFCA’s historical data

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Insights from our blog

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SEE HOW
IT WORKS!

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Interested in learning about how conduct risk analytics work on the Cognitive View platform?
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SCHEDULE A DEMO OF THE COGNITIVE VIEW PLATFORM

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